This season, the Cascade team will be donating on behalf of our customers to organizations that provide critical support to our communities, the American Red Cross and the Amputee Coalition of America.
American Red Cross Disaster Relief Services
The American Red Cross provided our local community with tremendous support and generosity during the 2018 Camp Fire. The organization provided temporary shelters, meals, relief supplies, information to the community, and mental health services. Cascade is proud to support this organization and their continued relief efforts across the United States.
The Red Cross Disaster Relief provides services for Hurricanes, Earthquakes, Tornadoes, Wildfires, and Super Storms. Each disaster relief mission is different, but various resources are adapted the fit the needs which include (but aren’t limited to): Emergency Shelters, Emergency Supplies, Health/mental Health Contacts, Meals, Volunteer Workers, Emergency Response Vehicles.
Amputee Coalition of America
The Amputee Coalition of America provides an incredible amount of support to the amputee community and to the individuals who are facing limb loss. Their services range from fighting for equality with insurance companies, monitoring TSA screening policies, and advocating for amputee rights.
The Amputee Coalition of America’s Mission is to reach out and empower people affected by limb loss to achieve their full potential through education, support and advocacy, and to promote limb loss prevention.
Cascade would like to say ‘Thank You’ to our community, our customers, and our suppliers.
During this time of year, we are encouraged to look back and reflect on what we have done as an organization to accomplish our mission of providing solutions that improve the quality of life.
Putting People First
As a company-wide initiative, Cascade created cross-departmental teams to work on programs and processes to directly impact the service level we provide to our customers. These teams met regularly to assess services, make adaptations, and create new customer offerings. Key task forces were created for our Cascade programs (Kits, EasyPACKS, and new product additions), freight policies, logistics, customer service, and integrations.
We also welcomed new personnel to the team who added direct value to customers. Some of the new additions have been our Clinical Educator, Nina Bondre, and our two new Account Managers in the Pacific Northwest, Matt Croddy and Mike Marten. Matt and Mike both have industry experience and offer the Sales Team expertise in fabrication, lab management, orthotics, and referral source marketing. Nina will be introducing a new portfolio of 2020 educational courses that address the industry requests we have received over the past year. Since she was hired in July, Nina has traveled to 8 of the 10 territories and completed 17 customer courses and two internal staff educations. Upcoming 2020 course topics include:
A Modern Approach to Orthotic and Prosthetic Solutions
Articulating Foot and Ankle Industry Comparisons
Transfemoral Socket Designs
O&P Research Updates
We are so grateful for our staff’s
commitment to Cascade, their perseverance to improve service levels, and dedication
to add value to the Cascade brand.
Connecting With Our Partners
At Cascade, one of our strategic
anchors is creating internal and external efficiencies by leveraging
technology. We have pursued partnerships with several innovative companies and
integrated our systems to make ordering with Cascade easy and streamlined.
Ongoing improvements to our OPIE integration, EDI connections with our top suppliers, and integrations with Fusiform (online custom ordering platform), Billtrust (third party billing software), the Department of Veterans Affairs ROES System, Brightree, Medflex, and Nymbl have made the Cascade portfolio more accessible to customers.
We are encouraged by the caliber of
new technology within the O&P industry and thankful for our support teams
(internally and externally) who have made these connections possible.
Opening the Door to New Products
As the O&P market continues to transform, Cascade is always looking for the latest product offerings to bolster our portfolio of orthotics, prosthetics, materials, and equipment. Product options and availability are integral to achieving our corporate mission of being a full service provider.
In 2019, Cascade has significantly expanded the ottobock product line, bolsering both the orthotics and prosthetics category. Cascade now sells a full range of prosthetic feet, mechanical knees, liners, materials and has rounded out the orthothic offering with the addition of spinal, knee, AFO, and other bracing solutions. Check out some of the key products listed below.
Amonena is also a notable addition to the product mix, expanding the Cascade breast forms and mastectomy care products.
We appreciate our network of suppliers and remain focused on working more closely to deliver the latest products and solutions to patient care. We are thankful for their continued support of the industry and commitment to innovation and design.
The dedication and support of our
Cascade team members is central to our commitment to providing excellent
service and support to you and the patients you serve. Thank you for your continued business, we are
proud to deliver products and services that improve your patient care. We are
thankful for your partnership and wish you and yours a wonderful holiday
The 2019 AOPA National Assembly brought over 2,400 attendees to beautiful, sunny San Diego, California to celebrate a year of advancement within the O&P profession. This year’s show boasted a fantastic educational track, exciting special events, and inspirational key note speakers. The Exhibit Hall received steady traffic with over 150 exhibitors, a massage station, head shot lounge, and the Technical Fabrication Contest. This year, the Exhibit Hall was open to the public and community on Saturday to explore and learn more about the O&P industry.
Check Out Some Featured Products From The Show!
Unloader One® X
3-point Leverage System generates unicompartmental unloading of the knee
Cascade is pleased to announce the addition of Mike Marten, CTP to our Sales Team. As our new Pacific Northwest Account Manager, Mike will be managing accounts throughout Oregon, Washington, Idaho, Montana, and Wyoming.
Mike has over seven years in the O&P industry and began his career as an Orthotic Technician and eventually worked his way into the prosthetic discipline. Mike is passionate about patient care and enjoys making a difference in peoples lives.
Facts about Mike:
Has been married for almost three years! His wife’s name is Miranda.
Hobbies: Any outdoor activities such as trail running, soccer, and snowboarding
Favorite sport: Soccer
Loves to travel
Likes to experience new foods, his favorite is Indian
What’s Mike looking forward to at Cascade?
Mike is excited to bring his passion for the O&P Industry to Cascade! He cannot wait to get out into the field and empower practitioners with solutions that can elevate their patients care.
To check out the rest of the Cascade Sales Team, please click here.
How the Cascade Estore team is improving customer experiences
Our Cascade Estore Team is continuously working to improve your purchasing experience. During customer interactions, we are collecting feedback and reviewing our internal processes to ensure we deliver consistent service and support. Three particular areas of focus are Order Processing, Product Introductions/Modifications, and Cross-Departmental Communication.
The breadth and depth of the Cascade’s product portfolio makes department communication, training, and oversight critical. The Customer Service Team has been working closely with every department to ensure that new product additions and changes (as well as the various challenges that accompany them) are communicated and checked across department responsibilities so no details are missed.
Customer Service has been hosting, contributing, and cross-training other departments on the functions and systems their team uses daily. This effort will help alleviate order obstacles and increase the fluidity of the customer experience. Customer Service Team Leads are also working hard to communicate with other department leads and collect valuable feedback to refine internal processes and better fit the needs of the company and the customer.
Merrit Healy, the Cascade Customer Service eStore Team Lead, has been working on numerous projects, one of which is an initiative to make ordering custom devices easier. She has been working closely with suppliers to condense the amount of information required on order forms so there is less follow-up and decreased lead times.
Merrit notes, “The relationship we have with our customers is a special one. Our team strives to exceed expectations and works tirelessly every day to improve our service and offer solutions to our customers”.
If you have any comments, feedback, or suggestions, please feel free to let us know! We value your opinion and are always looking for new ways to improve. To contact us, please reach out to us directly at 800-888-0865 or by email at email@example.com.
Cascade is excited to announce the addition of Nina Bondre, CPO as our new Clinical Educator. Nina has an undergraduate degree from Duke University and received her graduate degree from Northwestern University. She has spent the last four years practicing patient care in the heart of Maryland.
In her new role, Nina will be working closely with our sales team, supplier partners, and customers to provide product and process related education.
Facts About Nina
Loves to travel: her favorite trip was to Amsterdam for the Tulip festival
Favorite food: Pav Bhaji
Passionate about Orangetheory Fitness
Avid photographer (check out some of her work below)
What Does Nina Bring to Cascade?
During her time as a practitioner, Nina developed an affinity for working with the spinal cord injury population, as well as pediatric patients and is excited to share her knowledge. She looks forward to building relationships with customers across the US and is excited to see a different side of the industry.
To check out the rest of the Cascade Sales Team and their respective territories, please click here.
Cascade has a robust Sales Team comprised of nine Territory Account Managers supported by internal sales specialists, a National Sales Manager, and a Clinical Educator. Our team strives to provide individualized service to fit the unique needs of your organization:
Detailed Reporting and Specialized Account Reviews
Product Analysis and Optimization
Clinical Support and Continued Education Programs
Our dedicated Customer Service Team provides support on products, orders, and account services. Our team is continuously improving and boasts:
Over 25+ Years of Combined Experience
Cascade partners with Lesleigh Sisson, CFom and Michelle Wullstein from O&P Insight to provide ABCOP certified courses on workflow, staff development, practice management, compliance and trending Medicare topics.
O&P Insight can help your practice thrive in the challenging and ever changing healthcare environment. To learn more about how you can schedule a course or consultation, please contact your Cascade Sales Territory Account Manager.
Cascade introduces the newest member of the Sales Team, Matt Croddy.
Matt will be managing accounts throughout Northern California, Nevada, Utah, and Colorado. Matt has over 16 years of experience in the industry, primarily in orthotics. Matt began his career in surgical sales and eventually transitioned into positions that focused on the strategy and development of programs for post-operative bracing care.
Facts about Matt
Graduated from Sacramento State
Avid golfer: best game was a 78
Loves fishing: caught a 25lb salmon
Fantastic cook: prefers cooking for a crowd
Married to Amy and has a daughter named Sydney
Enjoys various collegiate sports
What Matt is Looking Forward to at Cascade?
Helping his accounts identify and solve unique problems
Sharing his expansive orthotic knowledge with his accounts and other Cascade Team Members
Learning more about prosthetics and application of products
To check out the rest of the Cascade Sales Team and their respective territories, please click here.
Regal® provides handmade, high definition silicone anatomical covers and nonfunctional prosthetic devices. These products are handmade with supreme care and designed to increase patient confidence and comfort, while remaining durable for everyday use. All Regal products are manufactured to the highest standards with more than 50 quality control checkpoints to meet CE and ISO9001 manufacturing specifications.
Regal Features & Benefits
Wide variety of sizes, styles, colors, and options
High definition appearance with intrinsic pigmentation
Options to give the device a more lifelike appearance such as acrylic nails, coloring of knuckles joints, and hairs
Stain-resistant silicone that is easy to clean
Available in 36 individual colors and dual color options
Important Medicare Updates Effective March 1st, 2019
Effective March 1st, 2019, all DMEPOS suppliers must begin billing bilateral Medicare claims on separate claim lines using the right (RT) and left (LT) modifier individually. Suppliers may continue to bill these items on a single claim line prior to the effective date but should discontinue this practice beginning March 1st. Impacted items and policies include, but are not limited to, lower limb prostheses, knee orthoses, and therapeutic shoes.
Please refer to the applicable Local Coverage Determination and Policy Article for your respective DME MAC website for correct coding and billing practices. This will ensure that you and your team know the most efficient ways to separate claim lines moving forward. Offices will want to double check with their billing software company to guarantee everything will work properly following this change. Prior to the effective date, be sure to review the updated processes, and train staff accordingly. Claims that are not separated or billed accurately will be denied, ensuring your staff is properly trained and can handle this change is imperative.
Cascade provides a wide variety of continued education courses and offers both scientific and business credits to certified practitioners. Clinical education programs are delivered by Cascade’s Clinical Manager, Pam Hale, CPO, and range from product specific content like the WillowWood® Alpha DESIGN® Liners to more broad-based series like Contemporary Orthotic Solutions, which include various product categories. Business courses include topics like Medicare, Competitive Bidding & OTS Orthosis, Same and Similar, and Patient Financial Responsibility. These courses are delivered by Lesleigh Sisson, CFom and Michelle Wullstein from O&P Insight.
Cascade is constantly looking for ways to improve your experience on the website. We have recently incorporated tracking information into the order history section of “My Account.”
In the website Account Dashboard, you can now select a recent order and view the associated tracking numbers. This new section is housed on the left-hand side of the order summary and provides complete shipment details.
Stay tuned as we continue to offer new products, resources, and solutions in 2019.