2020 COVID-19 Update From Our President, Jeff Collins

As the Coronavirus (COVID-19) continues to impact our local and global communities, the safety of our customers, employees, and associates remain a top priority.  Please rest assured, Cascade is proactively monitoring the situation and adapting our operations to ensure we are providing you with the essential products, supplies, and services you need to remain operational.  Cascade is here for you during this unprecedented time and is fully functional, accessible, and connected to our supplier network to ensure we are meeting your changing needs:

Order Channels: All team members are working remotely and connected to our systems.  Orders are being processed through all order channels: OPIE, the Cascade website, Customer Service (800-888-0865), Email (orders@cascade-usa.com), Fax (800-847-9180), and other integration platforms. 

Distribution Center Service: There are no changes to order cut off times or inventory availability in any of our four warehouses.  All warehouses are fully staffed and processing orders daily.  Inventory of essential supplies, including items like gloves, face masks, and cleaning supplies are being closely monitored and functional substitutions are being researched.  Any inventory shortages will be communicated to customers.

Logistics and Operations: UPS, our primary shipping carrier, has assured us of their operational stability during this pandemic. UPS owns Air and Ground cargo shipping networks and are domestically not experiencing capacity issues.  UPS is committed to maintaining their transportation network and mitigating the impacts of COVID-19 so service levels will not be disrupted.

Contingency Shipping Plans: Customers are welcome at any time to call Cascade Customer Service (800-888-0865) and request a change in address (at no charge) to redirect shipments to an alternate business address, residence, or UPS Access Point.  Customers can find the nearest UPS Access Point here.  Please note: many retail UPS Access Points (like CVS or Michaels) have reduced hours and closures are contingent on county, city, and state mandates. Please make sure to check your desired UPS Access Point prior to scheduling a shipment redirect.

Planning: During this challenging time, we ask you to plan for your future needs and order products and supplies immediately. If you have an urgent order, please alert our staff and we will prioritize your order processing and arrange for expedited delivery times.

Credit and Financial Constraints:  We understand that all small and medium sized businesses are under tremendous financial stress. We ask that during this time of uncertainty, you maintain communication be with our Credit and Collections Team (800-888-0865 extension 2003), so we can support you during this time of need.

We are confident that through technology, we can maintain the same exceptional level of service and support.  Thank you for your continued support, together we will continue to fulfill our critical role in the healthcare continuum.


Jeff Collins, President

Cascade Supplier Partners: New Savings

The Agilium® Vantage is a low-profile wraparound knee brace designed to provide lasting pain relief for patients with mild to moderate unicompartmental osteoarthritis. The dynamic Y force strapping system unloads the affected compartment of the knee with one pull, while reducing rotation and providing increased stability.

Key Benefits

  • Single, low-profile metal upright with hinge for fixed flexion and extension limits
  • Lightweight, breathable material prevents popliteal bunching for user comfort and increased compliance
  • Easy to don and doff
  • Four adjustable, numbered closure straps for quick and easy application
  • Trimmable sleeves to fit a broader range of patients with three sizes to reduce inventory
  • Manufacturers Warranty: Six Months
  • Recommended LCodes: L1843, L1851

Clinical Indications

  • Mild to moderate unicompartmental knee osteoarthritis
  • Medial or lateral knee pain
  • Rheumatoid knee arthritis
  • Post-operative meniscus reconstruction or ligament injuries needing unilateral relief

Cascade Special Promotion

From now until June 30th, 2020 receive $100.00 off the cost of the Agilium Vantage.

Ways to Save:


To learn more about the Ottobock Agilium Vantage and how you can incorporate this product into your practice, visit our website or ask your Cascade Sales Account Manager Today!

Cascade Supplier Partners: New Solutions

The Koa™ LP  is a moderate to high activity fiberglass prosthetic foot that provides both smooth rollover and energy return. With one of the lowest build heights among fiberglass feet, the Koa LP can be used with longer residual limbs and a range of components. The foot’s multiaxial split keel design delivers excellent ground compliance on a variety of terrain and provides greater stability for those adjusting to a new prosthesis. The Koa LP foot is suitable for both transtibial and transfemoral amputees up to 365 pounds.

Key Benefits

  • Ultra-low profile with a functional sandal toe
  • Split-keel design delivers inversion and eversion
  • Adjustable heel density
  • Waterproof
  • Recommended LCodes: L5981, L5986
  • Foot shell sold separately

Clinical Features & Benefits

  • The ultra-low profile allows the Koa LP to be used with amputees who may have longer residual limbs.
  • The fiberglass design provides increased flexibility, creating a more comfortable experience when walking up and down slopes, stairs, and rolling terrains.
  • Clinicians should consider using the Koa LP for users who need room for other components. With its low profile, low build height, multiaxial rotation, and high energy return the Koa LP is well-suited for active users.
  • The split keel and heel deliver excellent ground compliance on a variety of terrains and provide greater stability for those adjusting to a new prosthesis or for amputees who traverse multiple types of terrain and need a foot that can provide stability.  


To learn more about the new WillowWood Koa LP and how it could benefit your patients, visit our website or ask a Cascade Sales Account Manager today!

Jeff Collin’s Letter to the Industry

Happy New Year!

Many of you have heard about the investment that Ottobock has made in Cascade and the exciting new things this partnership brings to the O&P industry. 

Over the past 18 years, I have had the opportunity to refine and personally invest in the business.  As the Leavy family exits their ownership in Cascade, I would like to thank them for the opportunity to learn, grow, and expand their original business model.

As I reflect on my experience as a leader of Cascade, I am proud of the operational improvements that we have made, the enhanced service and support we have been able to deliver, the tremendous support we have received from our customers and suppliers, and the team we have built at Cascade.  I look forward to continuing my leadership of the business as the CEO and maintaining our autonomy and vision to reimagine the traditional distribution business model.

Throughout 2019, we made significant efforts to refine the business.  Some to note are:

  • Investments in product data; collecting, modifying, and enhancing the product information available
  • Integrations with patient care management platforms; areas include Brightree and Nymbl
  • Implementation of Packsize in all distribution centers; providing the smallest dimensional packaging, lowering freight costs, and enhancing the quality of packaging
  • Analytical review and revision of our shipping policies and procedures

As we step into 2020, we intend to maintain and grow the many investments we have made in the company.  I am personally excited about our expanded access to products, robust clinical and business education, increased logistical efficiency, and the creation of product selection tools that help our customers make better buying decisions.

Cascade looks forward to providing value to the industry and delivering on our commitment to improve the quality of life through quality products, services, and solutions.

Jeff Collins, President
Cascade Orthopedic Supply, LP

Happy Holidays from Cascade

This season, the Cascade team will be donating on behalf of our customers to organizations that provide critical support to our communities, the American Red Cross and the Amputee Coalition of America.

American Red Cross Disaster Relief Services

The American Red Cross provided our local community with tremendous support and generosity during the 2018 Camp Fire. The organization provided temporary shelters, meals, relief supplies, information to the community, and mental health services. Cascade is proud to support this organization and their continued relief efforts across the United States.

The Red Cross Disaster Relief provides services for Hurricanes, Earthquakes, Tornadoes, Wildfires, and Super Storms.  Each disaster relief mission is different, but various resources are adapted the fit the needs which include (but aren’t limited to): Emergency Shelters, Emergency Supplies, Health/mental Health Contacts, Meals, Volunteer Workers, Emergency Response Vehicles.

Amputee Coalition of America

The Amputee Coalition of America provides an incredible amount of support to the amputee community and to the individuals who are facing limb loss. Their services range from fighting for equality with insurance companies, monitoring TSA screening policies, and advocating for amputee rights.

The Amputee Coalition of America’s Mission is to reach out and empower people affected by limb loss to achieve their full potential through education, support and advocacy, and to promote limb loss prevention.

Cascade would like to say ‘Thank You’ to our community, our customers, and our suppliers.

We wish you all a happy and safe holiday season.

Giving Thanks

During this time of year, we are encouraged to look back and reflect on what we have done as an organization to accomplish our mission of providing solutions that improve the quality of life.

Putting People First

As a company-wide initiative, Cascade created cross-departmental teams to work on programs and processes to directly impact the service level we provide to our customers. These teams met regularly to assess services, make adaptations, and create new customer offerings. Key task forces were created for our Cascade programs (Kits, EasyPACKS, and new product additions), freight policies, logistics, customer service, and integrations.

We also welcomed new personnel to the team who added direct value to customers. Some of the new additions have been our Clinical Educator, Nina Bondre, and our two new Account Managers in the Pacific Northwest, Matt Croddy and Mike Marten. Matt and Mike both have industry experience and offer the Sales Team expertise in fabrication, lab management, orthotics, and referral source marketing. Nina will be introducing a new portfolio of 2020 educational courses that address the industry requests we have received over the past year. Since she was hired in July, Nina has traveled to 8 of the 10 territories and completed 17 customer courses and two internal staff educations.  Upcoming 2020 course topics include:

  • A Modern Approach to Orthotic and Prosthetic Solutions
  • Articulating Foot and Ankle Industry Comparisons
  • Transfemoral Socket Designs
  • O&P Research Updates

We are so grateful for our staff’s commitment to Cascade, their perseverance to improve service levels, and dedication to add value to the Cascade brand.

Connecting With Our Partners

At Cascade, one of our strategic anchors is creating internal and external efficiencies by leveraging technology. We have pursued partnerships with several innovative companies and integrated our systems to make ordering with Cascade easy and streamlined.

Ongoing improvements to our OPIE integration, EDI connections with our top suppliers, and integrations with Fusiform (online custom ordering platform), Billtrust (third party billing software), the Department of Veterans Affairs ROES System, Brightree, Medflex, and Nymbl have made the Cascade portfolio more accessible to customers.    

We are encouraged by the caliber of new technology within the O&P industry and thankful for our support teams (internally and externally) who have made these connections possible.

Opening the Door to New Products

As the O&P market continues to transform, Cascade is always looking for the latest product offerings to bolster our portfolio of orthotics, prosthetics, materials, and equipment. Product options and availability are integral to achieving our corporate mission of being a full service provider. 

In 2019, Cascade has significantly expanded the ottobock product line, bolsering both the orthotics and prosthetics category. Cascade now sells a full range of prosthetic feet, mechanical knees, liners, materials and has rounded out the orthothic offering with the addition of spinal, knee, AFO, and other bracing solutions.  Check out some of the key products listed below.

Amonena is also a notable addition to the product mix, expanding the Cascade breast forms and mastectomy care products. 

We appreciate our network of suppliers and remain focused on working more closely to deliver the latest products and solutions to patient care.  We are thankful for their continued support of the industry and commitment to innovation and design. 


The dedication and support of our Cascade team members is central to our commitment to providing excellent service and support to you and the patients you serve.  Thank you for your continued business, we are proud to deliver products and services that improve your patient care. We are thankful for your partnership and wish you and yours a wonderful holiday season.

AOPA 2019 Highlights

The 2019 AOPA National Assembly brought over 2,400 attendees to beautiful, sunny San Diego, California to celebrate a year of advancement within the O&P profession. This year’s show boasted a fantastic educational track, exciting special events, and inspirational key note speakers. The Exhibit Hall received steady traffic with over 150 exhibitors, a massage station, head shot lounge, and the Technical Fabrication Contest. This year, the Exhibit Hall was open to the public and community on Saturday to explore and learn more about the O&P industry. 

Check Out Some Featured Products From The Show!

Ossur® Unloader One® X

  • 3-point Leverage System generates unicompartmental unloading of the knee
  • Gastroc strap prevents migration
  • Tool-free SmartDosing® dials for easy adjustments

Visit Product Page

Clubfoot Solutions Iowa Brace

  • Use with either the right or left foot
  • Hold at an adjustable angle of either 30° or 60°
  • Easily detaches from the plastic positioning bar with a release button located on the bottom

View Product

Alps VIP (Value Integrated Pump)

  • Engineered out of a medical grade silicone polymer
  • Two valves to control the airflow
  • Easy to install

View on Cascade