As the Coronavirus (COVID-19) continues to impact our local and global communities, the safety of our customers, employees, and associates remain a top priority. Please rest assured, Cascade is proactively monitoring the situation and adapting our operations to ensure we are providing you with the essential products, supplies, and services you need to remain operational. Cascade is here for you during this unprecedented time and is fully functional, accessible, and connected to our supplier network to ensure we are meeting your changing needs:
Order Channels: All team members are working remotely and connected to our systems. Orders are being processed through all order channels: OPIE, the Cascade website, Customer Service (800-888-0865), Email (firstname.lastname@example.org), Fax (800-847-9180), and other integration platforms.
Distribution Center Service: There are no changes to order cut off times or inventory availability in any of our four warehouses. All warehouses are fully staffed and processing orders daily. Inventory of essential supplies, including items like gloves, face masks, and cleaning supplies are being closely monitored and functional substitutions are being researched. Any inventory shortages will be communicated to customers.
Logistics and Operations: UPS, our primary shipping carrier, has assured us of their operational stability during this pandemic. UPS owns Air and Ground cargo shipping networks and are domestically not experiencing capacity issues. UPS is committed to maintaining their transportation network and mitigating the impacts of COVID-19 so service levels will not be disrupted.
Contingency Shipping Plans: Customers are welcome at any time to call Cascade Customer Service (800-888-0865) and request a change in address (at no charge) to redirect shipments to an alternate business address, residence, or UPS Access Point. Customers can find the nearest UPS Access Point here. Please note: many retail UPS Access Points (like CVS or Michaels) have reduced hours and closures are contingent on county, city, and state mandates. Please make sure to check your desired UPS Access Point prior to scheduling a shipment redirect.
Planning: During this challenging time, we ask you to plan for your future needs and order products and supplies immediately. If you have an urgent order, please alert our staff and we will prioritize your order processing and arrange for expedited delivery times.
Credit and Financial Constraints: We understand that all small and medium sized businesses are under tremendous financial stress. We ask that during this time of uncertainty, you maintain communication be with our Credit and Collections Team (800-888-0865 extension 2003), so we can support you during this time of need.
We are confident that through technology, we can maintain the same exceptional level of service and support. Thank you for your continued support, together we will continue to fulfill our critical role in the healthcare continuum.
Jeff Collins, President