A Q&A session with Kimberly Wagenman, Cascade Credit Manager
Can you give us an idea of what role Accounts Receivable plays in our organization?
KW: The Accounts Receivable (AR) Team works collaboratively with Sales and Customer Service to monitor account activity. We regularly partner with our customers to extend fair lines of credit for their unique situations. We are also able to work with new companies who don’t have established credit, so they can get what they need to provide superior care for their patients.
What is the structure and approach of your team?
KW: The AR Team consists of myself and Christina Butterfly. We work closely to monitor our accounts and ensure we support the customer’s business needs. The United States is divided up between the two of us (hopefully a third soon), so we each have a set group of customers we communicate with regularly. This really helps us build a good working relationship with our accounts and provides them a designated AR contact. Our team has been in place for two years and we feel really good about the relationships we have been able to build.
What is the most common misconception about Account Receivable?
KW: Accounts Receivable often gets a bad name and our goal is to change that perception with our customers. We go to great lengths to help open up lines of credit to those who are in need and to find creative solutions to problems. I think the biggest thing to remember is we are always here to help you and if we communicate, we can almost always find a solution to the problem.
What is the most rewarding part of your job?
KW: The best part of our job is connecting with our customers and solving the problems they face. Financial matters can be extremely stressful and we want to help them through that process. It’s really rewarding to see an action plan succeed, it’s great for the customer and great for Cascade!
What tips can you give to accounts to stay compliant?
KW: Communication is the key to any successful relationship! Give us a call or send us an email, we are more than happy to help get you back on track. People are scared to talk about money, especially when it’s having to do with not able to make a payment. If you explain the situation to us, most of the time we are able to work through it and get your shipment released the same day.
Are there any options that customers can take advantage of to help save
time playing bills?
KW: What’s so great about Cascade is we are able to process payments through multiple outlets including online, by email, or fax. If you would like to securely email a payment to us, you can do so by sending to firstname.lastname@example.org. You can fax your payment information to our Department Fax at (530) 879-1571. We are now also enrolled in email invoices through Billtrust, which will allow your invoices to be automatically uploaded into whatever software system your company uses. Feel free to call us if you want to learn more about any of these services, we are here to make working with Cascade easy and convenient.
A Note To Our Readers
Cascade remains committed to serving the Orthotic and Prosthetic industry with the exceptional value and service you expect. We strive to provide distribution how you want it, whether it be connecting with our Accounts Receivable, talking with our Customer Service, or meeting with our Sales Team. We are proud to be your partner and look forward to helping you build a better practice. Thank you for your continued support and please let us know if we can do anything to improve your experience.