Welcome

Welcome to Cascade Orthopedic Supply, Inc.’s blog. If you are reading this, you are probably wondering who we are, what our blog is all about, and why we are here. 

Cascade Orthopedic Supply, Inc. was founded in 1975 and is distinguished as the single largest independently owned orthotics and prosthetics distributor in the nation. Cascade’s mission is to provide superior value and support on the products we source and the services we provide. Cascade has four distribution facilities located in California, Texas, Illinois, and Pennsylvania, allowing overnight delivery anywhere in the contiguous United States at published ground rates. Cascade’s 40 year reputation is built on a continued commitment to excellence, investments in technology, and operational efficiency. As the largest independent O&P distributor, Cascade is committed to helping customers build a successful practice and provide better patient care. 

Our blog will help us better connect with you, our customers. We are looking forward to filling you in on what is happening in the O&P industry in areas like innovation, technology, events, industry leaders, people, and more. Major developments and reform are occurring in the O&P industry and staying in front of the trends is top of mind. We want this to be a place for you to learn, grow, ask questions, and get connected.

Be sure to follow us on social media via Facebook, Twitter, or LinkedIn Groups.  We are excited to provide you with great content and make sure you know who Cascade is and what we are all about.

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Cascade Estore Team

How the Cascade Estore team is improving customer experiences

Our Cascade Estore Team is continuously working to improve your purchasing experience. During customer interactions, we are collecting feedback and reviewing our internal processes to ensure we deliver consistent service and support. Three particular areas of focus are Order Processing, Product Introductions/Modifications, and Cross-Departmental Communication.

The breadth and depth of the Cascade’s product portfolio makes department communication, training, and oversight critical. The Customer Service Team has been working closely with every department to ensure that new product additions and changes (as well as the various challenges that accompany them) are communicated and checked across department responsibilities so no details are missed.

Customer Service has been hosting, contributing, and cross-training other departments on the functions and systems their team uses daily. This effort will help alleviate order obstacles and increase the fluidity of the customer experience. Customer Service Team Leads are also working hard to communicate with other department leads and collect valuable feedback to refine internal processes and better fit the needs of the company and the customer.

Merrit Healy, the Cascade Customer Service eStore Team Lead, has been working on numerous projects, one of which is an initiative to make ordering custom devices easier. She has been working closely with suppliers to condense the amount of information required on order forms so there is less follow-up and decreased lead times.

Merrit notes, “The relationship we have with our customers is a special one. Our team strives to exceed expectations and works tirelessly every day to improve our service and offer solutions to our customers”.

If you have any comments, feedback, or suggestions, please feel free to let us know! We value your opinion and are always looking for new ways to improve. To contact us, please reach out to us directly at 800-888-0865 or by email at marketing@cascade-usa.com.

Introducing Cascade’s New Clinical Educator

Cascade is excited to announce the addition of Nina Bondre, CPO as our new Clinical Educator. Nina has an undergraduate degree from Duke University and received her graduate degree from Northwestern University. She has spent the last four years practicing patient care in the heart of Maryland.

In her new role, Nina will be working closely with our sales team, supplier partners, and customers to provide product and process related education.

Facts About Nina

  • Loves to travel: her favorite trip was to Amsterdam for the Tulip festival
  • Favorite food: Pav Bhaji
  • Passionate about Orangetheory Fitness
  • Avid photographer (check out some of her work below)

What Does Nina Bring to Cascade?

During her time as a practitioner, Nina developed an affinity for working with the spinal cord injury population, as well as pediatric patients and is excited to share her knowledge. She looks forward to building relationships with customers across the US and is excited to see a different side of the industry.

To check out the rest of the Cascade Sales Team and their respective territories, please click here.

Cascade Resources To Help Advance Your Business

Account Management

Cascade has a robust Sales Team comprised of nine Territory Account Managers supported by internal sales specialists, a National Sales Manager, and a Clinical Educator. Our team strives to provide individualized service to fit the unique needs of your organization:

  • Detailed Reporting and Specialized Account Reviews
  • Product Analysis and Optimization
  • Clinical Support and Continued Education Programs

Customer Service

Our dedicated Customer Service Team provides support on products, orders, and account services. Our team is continuously improving and boasts:

  • Over 25+ Years of Combined Experience
  • Relationship-Based Service
  • One-Call Resolutions

Business Support

Cascade partners with Lesleigh Sisson, CFom and Michelle Wullstein from O&P Insight to provide ABCOP certified courses on workflow, staff development, practice management, compliance and trending Medicare topics.

O&P Insight can help your practice thrive in the challenging and ever changing healthcare environment. To learn more about how you can schedule a course or consultation, please contact your Cascade Sales Territory Account Manager.

Cascade Welcomes Matt Croddy, New Central Pacific Account Manager

Cascade introduces the newest member of the Sales Team, Matt Croddy.

Matt will be managing accounts throughout Northern California, Nevada, Utah, andMatt Croddy Colorado. Matt has over 16 years of experience in the industry, primarily in orthotics.  Matt began his career in surgical sales and eventually transitioned into positions that focused on the strategy and development of programs for post-operative bracing care.

Facts about Matt

  • Graduated from Sacramento State
  • Avid golfer: best game was a 78
  • Loves fishing: caught a 25lb salmon
  • Fantastic cook: prefers cooking for a crowd
  • Married to Amy and has a daughter named Sydney
  • Enjoys various collegiate sports

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What Matt is Looking Forward to at Cascade?

  1. Helping his accounts identify and solve unique problems
  2. Sharing his expansive orthotic knowledge with his accounts and other Cascade Team Members
  3. Learning more about prosthetics and application of products

To check out the rest of the Cascade Sales Team and their respective territories, please click here.

Rediscover Regal Anatomical Covers

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Regal® provides handmade, high definition silicone anatomical covers and nonfunctional prosthetic devices. These products are handmade with supreme care and  designed to increase patient confidence and comfort, while remaining durable for everyday use. All Regal products are manufactured to the highest standards with more than 50 quality control checkpoints to meet CE and ISO9001 manufacturing specifications.

Regal Features & Benefits

  • Wide variety of sizes, styles, colors, and options
  • High definition appearance with intrinsic pigmentation
  • Options to give the device a more lifelike appearance such as acrylic nails, coloring of knuckles joints, and hairs
  • Stain-resistant silicone that is easy to clean
  • Available in 36 individual colors and dual color options
  • 12-month manufacturer limited warranty
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What’s New?

  • New Models & Sizes
    • Passive Hand/Glove Styles
    • Foot Sizes 14cm and 16cm
  • New Catalog
    • Easier reference tools for selecting styles and sizes
    • Clear explanations of different options
  • New Streamlined Ordering Process
    • New, simple order process broken down between anatomical forms and Residual Limb Adapted (RLA) prosthetic devices
  • New Order Channels
    • Fusiform™ Online Ordering Platform (Coming Soon)

For more information on the Regal line of Anatomical Prosthetic Covers, please reach out to your Cascade Account Manager or Cascade Customer Service at 800-888-0865.

2019 Medicare and Cascade Orthopedic Supply, Inc. Updates

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Medicare Update

Important Medicare Updates Effective March 1st, 2019cms

Effective March 1st, 2019, all DMEPOS suppliers must begin billing bilateral Medicare claims on separate claim lines using the right (RT) and left (LT) modifier individually. Suppliers may continue to bill these items on a single claim line prior to the effective date but should discontinue this practice beginning March 1st.  Impacted items and policies include, but are not limited to, lower limb prostheses, knee orthoses, and therapeutic shoes.

Please refer to the applicable Local Coverage Determination and Policy Article for your respective DME MAC website for correct coding and billing practices. This will ensure that you and your team know the most efficient ways to separate claim lines moving forward. Offices will want to double check with their billing software company to guarantee everything will work properly following this change. Prior to the effective date, be sure to review the updated processes, and train staff accordingly. Claims that are not separated or billed accurately will be denied, ensuring your staff is properly trained and can handle this change is imperative.  

Content written by Michelle Wullstein, O&P Insight


Continued Education

cosCascade provides a wide variety of continued education courses and offers both scientific and business credits to certified practitioners.  Clinical education programs are delivered by Cascade’s Clinical Manager, Pam Hale, CPO, and range from product specific content like the WillowWood® Alpha DESIGN® Liners to more broad-based series like Contemporary Orthotic Solutions, which include various product categories.  Business courses include topics like Medicare, Competitive Bidding & OTS Orthosis, Same and Similar, and Patient Financial Responsibility.  These courses are delivered by Lesleigh Sisson, CFom and Michelle Wullstein from O&P Insight.

Our Continued Education Courses are available in person or via webinar, and range from one to three hours in length. To learn more or schedule a course, please contact your Cascade Sales Territory Account Manager.


Website Updates

boxCascade is constantly looking for ways to improve your experience on the website. We have recently incorporated tracking information into the order history section of “My Account.”

In the website Account Dashboard, you can now select a recent order and view the associated tracking numbers. This new section is housed on the left-hand side of the order summary and provides complete shipment details.

 

Stay tuned as we continue to offer new products, resources, and solutions in 2019.

New Year, New Goals, New Solutions

A Letter From the Cascade President, Jeff Collins jeff-collins

For Cascade, 2018 was focused on internal development and improvement. An incredible amount of effort and resources were dedicated to reviewing our distribution model, supply chain logistics, and support channels. As we move into the New Year with a strong foundation, we are excited to introduce new tools, resources, and integrations
that will enhance your experience with Cascade. Here are some things to look forward to in the coming year:

  • Product Kits – Expanded product selections based on your needs
  • Custom Ordering Solutions – Additional custom order forms added to the Cascade portfolio and Fusiform platform
  • Integrations – Supported integrations with Brightree, VA DALC, and Third Party Partners
  • Product Value Optimization – Functionally equivalent items segmented by product category to help identify good, better, best product selections

As the industry unites to face various threats, we are pleased to offer immediate solutions to help maintain and grow your business.

We look forward to working with you in 2019 and appreciate your continued support!

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Jeff Collins, President


New Product Solutions

Orthotics

PiedroPiedro Pediatric Orthopedic Footwear – This shoe line features a wider and deeper toe box to ensure a precise fit. The double stitching and high abrasion resistant toe cap provides increased durability for children. Shoes are available in lace or Velcro styles.

 

LumbrellaOrthotic Solutions Lumbrella™ LSO – This unique LSO uses a three point force system and Boa® componentry  to deliver the support of a custom orthosis with the ease of a prefabricated brace.

HCPCS: L0637, L0650

Prosthetics

VictorCollege Park Victor™ – The College Park Victor™ knee is a single axis, pneumatic knee that is ideal for low to moderate activity users. The knee is well suited for patients who are looking to increase their activity level.

HCPCS: L5822, L5845, L5850

 

AllelesALLELES Lil’ Prosthetic Leg Covers – ALLELES protective covers are an alternative option to the traditional foam covers and are available in a variety of designs to fit each unique patient’s personality.

HCPCS: L5704, L5705 

 

For more information on any of these products, contact your Cascade Account Manager or Cascade Customer Service at 800-888-0865.